Terms & Conditions

Welcome to Moon Flower! These Terms & Conditions (“T&C”) outline the rules and guidelines for using our website and purchasing our products. By accessing this site or completing a purchase, you agree to be bound by these terms.

1. Eligibility

You must be at least 21 years old to purchase hemp-derived THC products and 18 years old to purchase CBD-only products. By placing an order, you confirm that you meet the age requirement and comply with all local and state laws regarding hemp products.

2. Products & Compliance

All Moon Flower products contain hemp-derived cannabinoids and comply with the 2018 U.S. Farm Bill, containing less than 0.3% Delta-9 THC by dry weight. It is your responsibility to understand your state and local laws before purchasing. Moon Flower is not liable for packages delayed, seized, or returned due to local restrictions.

3. Payments

We accept major credit and debit cards, and all transactions are processed securely. Prices and availability are subject to change at any time without notice.

4. Shipping

Orders are shipped from West Virginia and processed Monday–Friday (excluding holidays). Delivery times may vary based on location. Once a package is scanned by the carrier, Moon Flower is not responsible for lost or stolen packages.

5. Intellectual Property

All content on this site—including text, images, logos, and product names—is the intellectual property of Moon Flower and may not be reproduced, distributed, or used without written permission.

6. Account Use

If you create an account, you are responsible for maintaining the confidentiality of your login information. We reserve the right to suspend or terminate accounts for fraudulent or abusive behavior.

7. Changes to Our Terms

Moon Flower reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to this site.

8. Limitation of Liability

Moon Flower shall not be held liable for any damages arising from misuse of our products or website, including incidental or consequential damages.

If you have any questions, please contact us at support@moonflowerhemp.com.

Privacy Policy

Moon Flower values your privacy and is committed to protecting your personal information.

1. Information We Collect

We collect data you provide directly—such as your name, email address, billing and shipping information, and payment details—solely to process your order and provide support.

2. How We Use Your Information

Your information is used to:

Fulfill and ship orders
Communicate order updates and promotions
Improve your online experience
Comply with legal requirements

We do not sell or share your personal data with third parties, except those necessary to complete your purchase (such as payment processors or shipping providers).

3. Cookies

We use cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer not to use them.

4. Marketing

With your consent, we may send occasional promotional emails or updates. You can unsubscribe at any time by clicking the link in the email.

5. Data Security

Your data is protected using secure, encrypted payment gateways and trusted third-party integrations.

6. Contact

For questions regarding our Privacy Policy, please email support@moonflowerhemp.com.

🔁 Return Policy

We want you to love your Moon Flower experience! Because hemp-derived products are consumable and regulated, all sales are final.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or defective, please email support@moonflowerhemp.com within 7 days of delivery. Include your order number and a photo of the issue so our team can make it right.

Refunds or Replacements

Refunds or exchanges will be considered on a case-by-case basis for unopened, unused items in original packaging.

Lost or Stolen Packages

Moon Flower is not responsible for packages once they are marked as “delivered” by the carrier. We recommend contacting your local postal office for assistance.

Terms & Conditions